Privacy policy
This page explains what personal data we collect through this website, why we need it and what you can do about it.
Who we are
This is the website of IBG Climate, part of the IBG — Ibragimov Brothers Group brand ("IBG", "we"). It is operated by OBLACHKO GENERAL TRADING L.L.C, a company registered in Dubai (trade licence No. 1587140). For any question about your data, use the details on the Contacts page.
What we collect
When you send a request through a form on this website we receive the data you enter: your name, phone number, email address and the text of your message. Together with the request we record the page it was sent from, the page that referred you, advertising tags in the link you arrived by (UTM parameters and click identifiers such as gclid), your browser type (user agent) and a keyed hash of your IP address (we do not store the address itself).
If analytics or advertising tools are enabled on the website, Google Analytics and Google Ads may set cookies and collect usage data such as pages viewed, device type and approximate location, measure which adverts led to a request, and build remarketing audiences.
Why we use it
We use your contact details only to reply to your request, prepare an estimate and perform a contract with you. We do not sell personal data and do not send marketing messages without your consent. The technical data is used to protect the form from spam and abuse and to understand which advertising brought the request.
Who can see it
Requests are stored on our server, which is located in Kazakhstan, and delivered to our managers by email or through a messaging app (Telegram). Access is limited to the employees who handle client requests and, when work goes ahead, the licensed contractor carrying it out, who receives only what is needed for the job. We may disclose data when the law of the United Arab Emirates requires it.
How long we keep it
We keep requests for as long as we need them to handle the request and to meet our legal and accounting obligations, and then delete them.
Your rights
We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. You can ask us what data we hold about you, ask us to correct or delete it, or withdraw your consent at any time by contacting us.
Changes
We may update this policy. The current version is always published on this page.
Tell us what is wrong
Leave your number and a few words about the problem. We will call back the same working day and arrange a visit to take measurements.
- You leave your number
- We call back the same working day
- We measure, then you decide
- In Dubai the first visit with measurements is free.
- We measure before we propose anything.
- If cleaning or a repair solves it, that is what the estimate will say.
- You keep the sheet with the readings before and after.
Office 501-3001, Rigga Business Centre, Al Murqabat, Dubai. Equipment is sold under Dubai trade licence No. 1587140.