IBG +971 55 908 7040 Describe the problem

Damp, mould or a musty smell in your Dubai home?

The air feels heavy, clothes smell of the wardrobe, the AC gives off a musty smell and the room still feels sticky. Usually it is humidity, and it can be measured and brought down.

What we measure here: relative humidity %, temperature °C

Where we look first

  1. A dirty coil or slow-draining pan
  2. Extract fans that barely pull air
  3. Outside air around the windows
  4. A unit too big for the room

To speed things up, send us

  • A photo or short video of the problem
  • A photo of the label on the unit
  • When it started and what has changed
Describe the problem

Why a cooled room can still feel damp

An air conditioner removes moisture only while its coil is running cold. A unit that is too big for the room cools quickly, switches off and leaves the humidity where it was. A dirty coil or a blocked drain makes things worse, and a slow-draining pan is a common source of that stale smell by itself.

Other common causes:

  • bathroom and kitchen extract fans that barely pull any air
  • unconditioned outside air coming in around windows or through the system
  • wet laundry drying indoors with no extraction
  • a home left closed with the AC off for long periods

How we check

We measure humidity room by room and compare it with a common target of below 60%. We open the unit and look at the coil, the drain pan and the fan, and we check the extract fans.

What we do

We clean and clear what is dirty, correct the settings, repair the drain and the extraction. If humidity stays high because of how the unit is sized, we explain what your options are. A dehumidifier is one of them, and a good one, but only when the cause cannot be removed. If mould has already appeared, we clean it after the cause is dealt with, not before: see black spots around the vents.

What this will not fix

A smell from a drain trap or a shared building riser may not be an air problem at all. If so, we will say so, and tell you who should deal with it.

How we solve it

The same four steps, for a one-bedroom apartment or a warehouse.

  1. MeasureBefore

    You get: the readings.

  2. Find the cause

    You get: an itemised estimate. You decide.

  3. Fix it

    First clean, adjust, repair. New equipment last.

  4. Measure againAfter

    You keep: the sheet, before and after.

You see the result in numbers

Before the work and after it we take the same readings in the same places, and note the time and the weather outside. You keep the sheet, so you can see what changed without taking anyone’s word for it.

Measurement sheet
BeforeAfter
Date and time
Outdoors at the time°C, %
Relative humidity%
Temperature°C
Air speed at the outletm/s
NoisedB(A)

Sample layout. Your readings are filled in on site.

Tell us what is wrong

Leave your number and a few words about the problem. We will call back the same working day and arrange a visit to take measurements.

Email (optional)
  1. You leave your number
  2. We call back the same working day
  3. We measure, then you decide
  • In Dubai the first visit with measurements is free.
  • We measure before we propose anything.
  • If cleaning or a repair solves it, that is what the estimate will say.
  • You keep the sheet with the readings before and after.

Office 501-3001, Rigga Business Centre, Al Murqabat, Dubai. Equipment is sold under Dubai trade licence No. 1587140.